Tkwin's Terms & Conditions — In Plain Bengali

Tkwin (tkwin.click) is an online Sports Betting and gaming platform serving users in Bangladesh and internationally. To use this platform, you must agree to and comply with the following terms.

• tkwin is strictly for adults aged 18 and above. Registration by minors is completely prohibited.
• By using the platform, you confirm that online betting is lawful in your jurisdiction.
• Each person is allowed only one account — multiple accounts are strictly prohibited.
• Any attempt to engage in fraudulent activity, money laundering, or gaining an unfair advantage through tkwin's services is a punishable offence.
• tkwin reserves the right to modify, suspend, or discontinue any part of its service at any time without prior notice.
• The Bangla version of these Terms & Conditions is the official text — in the event of any dispute, the Bangla version shall be considered final.

When registering at tkwin, providing accurate and complete information is mandatory. Submitting false or incomplete details may result in permanent account closure and forfeiture of your balance.

• You must provide your real name, mobile number, and date of birth at the time of registration.
• KYC (Know Your Customer) verification must be completed before making a withdrawal — a National ID card or passport is required.
• Identity is verified via OTP sent to your registered mobile number.
• If multiple accounts are detected from the same device, IP address, or payment method, all associated accounts will be closed.
• You are fully responsible for the security of your account — never share your password with anyone.

At tkwin, every bet is a binding agreement — once confirmed, it generally cannot be changed or cancelled, though there are specific circumstances under which a bet may be voided.

• If the odds change after a bet has been confirmed, the odds at the time of confirmation will apply.
• If a match is cancelled or abandoned, the bet will be voided and the full stake will be returned to your wallet.
• If a bet is accepted at incorrect odds due to a technical error, tkwin reserves the right to void that bet.
• If match-fixing or any irregularity is proven, all bets placed on that match will be voided.
• In the event of a disconnection during live betting, the last recorded state saved on the server will be considered final.
• The minimum bet amount is ৳50, and the maximum limit varies by market and event.

At tkwin, you can transact quickly and securely via bKash, Nagad, and Rocket. Every transaction is encrypted and fully protected.

• Minimum deposit is ৳200 — the maximum limit varies by payment method.
• Deposits are usually credited to your account within 5–15 minutes. In rare cases, bank server delays may extend this to up to 30 minutes.
• KYC must be completed before withdrawals can be processed.
• The minimum withdrawal is ৳500 — processing typically takes 15 minutes, though during peak times it may take up to 24 hours.
• Withdrawals must be made through the same method used for the deposit (in compliance with our anti-money laundering policy).
• tkwin reserves the right to block any withdrawal request if the deposited amount has not been wagered at least once.

Tkwin regularly offers a variety of bonuses and promotional offers. Each offer has its own terms — please read them carefully.

• Every bonus offer comes with a wagering requirement (rollover) — withdrawals are only available after betting a specified multiple of the bonus amount.
• The welcome bonus is available to first-time depositors only — it does not apply if an old account is closed and a new one is created.
• If a bet placed with bonus funds loses, that bonus balance will be reduced to zero — your cash balance will not be affected.
• If bonus abuse is detected — such as placing bets on both sides to generate risk-free profit — the bonus may be cancelled and the account suspended.
• Every bonus has a set expiry date — any unused bonus will be automatically cancelled once it expires.
• Winnings from free bets will be credited as cash — excluding the original value of the free bet itself.

Tkwin believes gaming should be enjoyable. However, for some it can become a problem. We actively work to protect our players.

• Any user can set their own deposit limit, betting limit, or loss limit at any time.
• Through the self-exclusion feature, you can close your own account for anywhere from 1 month to permanently.
• Cooling-Off Period — take a break from betting for a set period of time, without closing your account.
• tkwin's system automatically detects unusual betting patterns — where necessary, the support team will follow up with you directly.
• If you need help with a gambling-related problem, our support team is ready to assist you with complete confidentiality.

Tkwin reserves the right to suspend or permanently close any user account if any of the following conditions are violated.

• Registering using a false identity or forged documents.
• Operating multiple accounts or abusing the bonus system.
• Attempting fraud, hacking, or any manipulation of the system.
• Money laundering or suspicious financial activity.
• Being identified as a minor.
• Accounts with no activity for an extended period (12 months+) may be marked as inactive.

If an account is closed, tkwin will endeavour to return any valid balance following an investigation, though balances may be forfeited in cases of rule violations.

If you have a concern, you can raise a formal complaint through the proper channel — tkwin takes all complaints seriously.

• Step 1: Submit your complaint via live chat or email at support@tkwin.click.
• General complaints are resolved within 48 hours.
• Complex betting disputes are generally resolved within 7 business days.
• If you are not satisfied with tkwin's decision, you have the right to appeal to the licensing authority.

Tkwin may update these terms and conditions at any time as needed. For significant changes, you will be notified via your registered mobile number or through an in-app notification.

• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• The date of the latest update is noted at the top of this page — check it regularly.
• If you do not agree to the updated terms, you have the right to close your account and receive your balance back.